Career Opportunities: Plumbing Assistant - Subject to contract award (10682)

About Serco

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public. Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management. Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region. We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar.   We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha. Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region. Key purpose To ensure satisfactory completion of the allocated planned and reactive maintenance, fault diagnosis and remedial repairs on the Plumbing and Mechanical services and its associated equipment, for all plant and systems contained in and around the Contract. To be able to work alone with minimal supervision, or as part of a team. Structure and reporting relationship This shift based role reports to the Plumber and Team Leader Based on the specific requirement of the role Key accountabilities Key Job Responsibilities Carry out the planned and reactive maintenance of storage tanks, sanitary ware, fixtures and fittings (taps, showers, thermostatic mixer valves, cisterns and others) domestic hot and cold water system, pipework, drainage system, water treatment systems and other mechanical systems including water based fire-fighting systems. Monitor, top-up, flush, adjust, rectify and /or repair water treatment systems, domestic hot and cold water systems and maintain and update records on a daily basis. Assist in monitoring water consumption, collation of consumption figures, and update records as required. To integrate and communicate effectively with other trade staff (Electrical, Mechanical and Civil) as required.  Maintain up to date knowledge for the safe and efficient performance of all duties. Participate in overtime, shift work and/or out of hours working as governed by the necessity to maintain continuity of operation of essential plant and systems. Participate in emergency on-call service during non-working hours, weekends and public holidays. Work alone with minimum supervision and/or within a team responsible to the Supervisor. Participate in the Health, Safety & Risk programs including risk assessment of planned and reactive maintenance work activities. Use safe systems of work when working with all plant and equipment and ensure the same with the department and among sub-contractors and third parties. Participate in project work including refurbishment of existing building equipment/systems and/or new installations. Provide effective communication with management, peers, contractors, subcontractors, project subcontractors. Ensure good HSQE and Information security culture is promoted within the department and among peers. Carry out other duties as directed by the line management. Essential qualifications Preferably a recently relevant diploma qualified individual but with a High School Diploma as a minimum. Essential technical and professional skills and knowledge Knowledge Must hold relevant and recognized qualifications in the discipline, or equivalent. Proficient and able to demonstrate a complete understanding of Plumbing and Mechanical systems throughout. Technically competent with a clear technical understanding of buildings Plumbing services and associated equipment. Skills Able to foster good relations with colleagues and other departments and be a good team player. Flexibility, excellent attention to detail and ability to identify key issues. Able to work under stringent deadlines and high pressure environment. Essential experiences Experience Minimum 3 year experience in a building services and/or facilities management environment. Additional dimensions, KPIs or special features of the role HSQE Responsibilities and Information Security Responsibilities Attend all toolbox talks and safety briefings. Adhere to all HSE requirements and Codes of Conduct of the company. Adhere to all Risk Assessments / Method Statements to ensure safe working practices. Exercise a personal duty of care for own and teams health, safety and welfare and for those affected by the acts or omissions and promote the same within their work area of responsibility. Use safety equipment (including PPE) as required and intended and observe that this is also       enforced among subcontractors and third parties working in Serco’s controlled premises/systems. Look at ways to conserve energy, water and resources and minimise the      generation of waste through personal performance and raise recommendations on how to    improve existing processes on this regard within/outside their departments through their Line      Manager, Departmental Safety Meetings and any other appropriate available channels. Additional Information Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.